Advice, Information & Support Services resources

Advice, Information & Support Services resources

Find a service that offers advice on subjects such as money and welfare, parenting or transport.

Useful Links

• For information about local organisations offering advice on Universal Credit and other welfare issues, visit Tower Hamlets Community Advice Network or for support with your Council Tax call 020 7364 5002
• There are lots of Community and Voluntary organisations in Tower Hamlets which provide support and advice.
• The Bromley-By-Bow Centre Community Hub  supports families, young people and adults to achieve their goals, gain confidence and transform their lives; encompassing the learning of new skills, improving health and well-being and finding employment.
• Education, health and care plans (EHCP)
• Early years support for children with additional needs
• Personal budgets
• Travel assistance
• What do we mean by impartial information, advice and support?
• What if I don’t agree with decisions about SEN provision?
• Idea Store directory
  Tower Hamlets Library Learning Information
• No Place Like Home 
  Housing Support Booklet to help people with learning disabilities find a housing choice right for them
• My Own Place Report 
  Provides practical tools and advice to help disabled young people and their families have good information and be supported to plan so that they have equal access to housing opportunities

• The IASSN provides support and training to local IAS services. If you would like to make a formal complaint about your local IAS service, you can do this via the services own complaints policy and/or through the local authorities complaints procedure.

• The East End Citizens Advice Bureau provides independent, free, confidential and impartial advice to everyone on their rights and responsibilities as well as improving the policies and practices that affect people's lives, including benefits. 

• The Island Advice Centre helps residents to secure their statutory and legal rights, enabling them to improve their living standards and quality of life by providing advice and advocacy. They provide advice about welfare rights, housing, debt, immigration and more.

• You can email [email protected] or call 020 7987 9379 between 10am - 4pm Monday - Friday

Legal Advice

Legal Advice Centre 
Email: [email protected]
Tel: 020 3606 0372

Tower Hamlets Law Centre
Email: [email protected] 
Tel: 020 7538 4909  Monday - Friday 09:30am - 5pm

For legal advice about SEND you can contact IPSEA.

National Organisations

• Gov.UK
  Government services and information.
• Bullying UK
  Help for parents, children and schools.
• ChildLine
  National helpline for children and young people in trouble.
• Children's Legal Centre
  Coram Children's Legal Centre provides free legal information, advice and representation.
• Contact
  Advice and links on medical disorders and support for families of disabled children.  Contact also run the Contact Helpline.
• Gingerbread
  Provides expert advice, practical support and campaigns for single parents.
• Kidscape
  Charity committed to keeping children safe from harm or abuse.
• Money Advice Service 
  Free, impartial money advice.
• National Children's Bureau (NCB)
  Promotes the interests and well-being of all children and young people across every aspect of their lives.
• National Deaf Children's Society (NDCS)
  NDCS's mission is to remove the barriers to the achievement of deaf children around the world.
• DisabledGo 
  Provides detailed access information to thousands of venues across the UK including London.  Including restaurants, cinemas, theatres, railway stations, hospitals, universities and many more.
• Transportforall
  TfA can help with general enquiries regarding accessible transport in London.
• Transport for London (TfL) accessibility
  London has a wide range of accessible transport options so that everyone can get around.
• Equality and Human Rights Commission
  The Equality and Human Rights Commission is Great Britain’s national equality body.  As a statutory non-departmental public body established by the Equality Act 2006, the Commission operates independently.
• The Young Gamers and Gamblers Education Trust (YGAM) are a leading National charity providing parents with information around gaming and gambling to support their families, help build resilience and establish a healthy online/offline balance.

• Boloh helps children, young people and families from Black, Asian and Minority Ethnic communities. You can call for free on 0800 1512 605 Monday to Friday 10am - 8pm and Saturday to Sunday 10am - 3pm.

• Family Lives is a national charity providing help and support with all aspects of family life.  If you would like impartial and confidential advice then telephone Family Lives on 0808 800 2222 or email: [email protected]

 Information for parents

• Parental support
  The Parent and Family Support Service work with partners and stakeholders to offer a range of services which inform, empower and support parents and carers of children.
• Netmums
  Parenting organisation offering advice, support and information.
• One Plus One
  Resources to help families tackle relationship issues.
• Single Parent Action Network (SPAN)
  Parenting site for single parents and their children.
• FamilyLives
  Providing help and support in all aspects of family life.
• The Couple Connection
  Relationship advice.
• Child Accident Prevention Trust
  The Child Accident Prevention Trust (CAPT) is the UK's leading charity working to reduce the number of children and young people killed, disabled or seriously injured in accidents.