Advice, Information & Support Services resources

Advice, Information & Support Services resources

Find a service that offers advice on subjects such as money and welfare, parenting or transport.

Useful Links

• For information about local organisations offering advice on Universal Credit and other welfare issues, visit Tower Hamlets Community Advice Network or for support with your Council Tax call 020 7364 5002
• The Bromley-By-Bow Centre Community Hub  supports families, young people and adults to achieve their goals, gain confidence and transform their lives; encompassing the learning of new skills, improving health and well-being and finding employment.

• The East End Citizens Advice Bureau provides independent, free, confidential and impartial advice to everyone on their rights and responsibilities as well as improving the policies and practices that affect people's lives, including benefits.

• The Island Advice Centre helps residents to secure their statutory and legal rights, enabling them to improve their living standards and quality of life by providing advice and advocacy. They provide advice about welfare rights, housing, debt, immigration and more. You can email admin@island-advice.org.uk or call 020 7987 9379 between 10am - 4pm Monday - Friday

National Organisations

• Gov.UK
  Government services and information.
• Bullying UK
  Help for parents, children and schools.
• ChildLine
  National helpline for children and young people in trouble.
• Children's Legal Centre
  Coram Children's Legal Centre provides free legal information, advice and representation.
• Contact
  Advice and links on medical disorders and support for families of disabled children.  Contact also run the Contact Helpline.
• Gingerbread
  Provides expert advice, practical support and campaigns for single parents.
• Kidscape
  Charity committed to keeping children safe from harm or abuse.
• Money Advice Service 
  Free, impartial money advice.
• National Children's Bureau (NCB)
  Promotes the interests and well-being of all children and young people across every aspect of their lives.
• National Deaf Children's Society (NDCS)
  NDCS's mission is to remove the barriers to the achievement of deaf children around the world.
• DisabledGo 
  Provides detailed access information to thousands of venues across the UK including London.  Including restaurants, cinemas, theatres, railway stations, hospitals, universities and many more.
• Transport for London (TfL) accessibility
  London has a wide range of accessible transport options so that everyone can get around.
• Equality and Human Rights Commission
  The Equality and Human Rights Commission is Great Britain’s national equality body.  As a statutory non-departmental public body established by the Equality Act 2006, the Commission operates independently.
• The Young Gamers and Gamblers Education Trust (YGAM) are a leading National charity providing parents with information around gaming and gambling to support their families, help build resilience and establish a healthy online/offline balance.

• Boloh helps children, young people and families from Black, Asian and Minority Ethnic communities. You can call for free on 0800 1512 605 Monday to Friday 10am - 8pm and Saturday to Sunday 10am - 3pm.

• Family Lives is a national charity providing help and support with all aspects of family life.  If you would like impartial and confidential advice then telephone Family Lives on 0808 800 2222 or email: askus@familylives.org.uk

 Information for parents

• Parental support
  The Parent and Family Support Service work with partners and stakeholders to offer a range of services which inform, empower and support parents and carers of children.
• Netmums
  Parenting organisation offering advice, support and information.
• One Plus One
  Resources to help families tackle relationship issues.
• Single Parent Action Network (SPAN)
  Parenting site for single parents and their children.
• FamilyLives
  Providing help and support in all aspects of family life.
• The Couple Connection
  Relationship advice.
• Child Accident Prevention Trust
  The Child Accident Prevention Trust (CAPT) is the UK's leading charity working to reduce the number of children and young people killed, disabled or seriously injured in accidents. 

General Advice and Legal

• Island Advice Centre

You can book an appointment to see a housing advisor, ring the telephone advice line or come to a drop-in advice session on Friday between 10am-12 noon. 

Address: Island House, Roserton Street, E14 3PG 
Tel: 020 7987 9379 
Email: admin@island-advice.org.uk
Website: http://www.island-advice.org.uk

• Tower Hamlets Law Centre

You can book an appointment to see a housing advisor or drop-in evening advice sessions on alternate Monday evenings 6.30pm to 8pm. 

Address: St Anne Street, Unit 1, off 789 Commercial Road, E14 7HG
Tel: 020 7538 4909
Email: info@thlc.co.uk 
Website: www.thlc.co.uk 

• Stifford Centre

You can book an appointment to see a housing advisor.
Address: 2- 6 Cressy Place, E1 3JG
Tel: 020 7790 3632 
Website: www.stifford.org.uk 

• Legal Advice Centre 

Come to a drop-in session. 
Address: University House, 104 Roman Road, E2 ORN
Tel: 020 3606 0372
Website: www.legaladvicecentre.org.uk

• Tower Hamlets Citizens Advice Bureau 

Address: 32 Greatorex Street, E1 5NP
Tel: 020 7247 1050 Advice Line: 0344 826 9699 (Monday-Friday, 10am-5pm) 
Email: towerhamlets@eastendcab.org.uk 

Drop-in sessions on Mondays, Tuesdays and Wednesdays from 9:30am, operated on a first-come, first served basis.  Attend one of these sessions to be assessed for a referral by appointment to the Whitechapel Legal Advice Clinic, which is held every Tuesday evening at 6pm (by appointment only).  Alternatively, the service can also be accessed via our telephone advice line. 

• Toynbee Hall 

Attend office, phone or email Monday–Friday 10am–4pm, to complete an Initial Assessment to access advice services. 

Address: The Community Centre, 52 Old Castle Street, London, E1 7AJ 
Tel: 020 7392 2953 
Email: advice@toynbeehall.org.uk 
Website: www.toynbeehall.org.uk