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Accessibility Statement
Accessibility statement for www.localoffertowerhamlets.co.uk
This accessibility statement covers the Tower Hamlets Local Offer website.
This accessibility statement applies to www.localoffertowerhamlets.co.uk
This website is run by Tower Hamlets Family Information Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Change the website's text size.
- Change the contrast / colours of the website.
- Find content in two or more ways.
- Control distracting flickering or movement.
- Navigate most of the website using just a keyboard.
- Access the content in a logical order even if styling is removed.
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible including:
Third-party plugins (Google Maps, Google Recaptcha, Google Translate, YouTube embeds) which currently do not meet certain WCAG 2.2 success criterion 4.1.2 (Name, Role, Value). We are actively seeking solutions and alternatives.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and get back to you within 7 working days.
Reporting accessibility problems with this website
We’re always looking to improve our accessibility. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us using the details above.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Tower Hamlets Local Offer is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
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4.1.1 - Parsing is a success criterion under the "Robust" principle. It focuses on ensuring that web content is written in a way that assistive technologies can reliably interpret.We have done everything within our power to make our website comply but some content and functionality provided from third-parties must be resolved by said third parties. As such, we cannot be sure when these issues will be resolved.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
What we’re doing to improve accessibility
We continuously monitor website and application accessibility trends and aim to resolve the third-party compliance issues as soon as possible. We are also committed to making all new website content and features accessible.
We have recently actioned several improvements to enhance our applications's accessibility by conducting a full WCAG 2.2 AA Accessibility Audit and actioning fixes identified as part of that audit.
If you would like to provide feedback about the accessibility of the website then please contact us using the details above or our online form: www.localoffertowerhamlets.co.uk/enquiries/new.
Developments to the website in line with user feedback about accessibility will be evaluated in line with what is likely to make the largest impact to our users and the cost of achieving these objectives.
Preparation of this accessibility statement
This statement was initially prepared on 24th November 2020. It was last reviewed on 19th February 2025.
This website was last tested on 1st March 2024. The test was carried out by This is Focus Limited.
The test was carried out by This is Focus Limited, using https://alphagov.github.io/wcag-primer/checklist.html#checklist and the ARC Toolkit.We used this approach to test a sample of key pages, actions and user journeys against the above checklist.