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Residents Hub

What is the Residents’ Hub?

The Residents’ Hub offers residents free face to face (by appointment), over the phone or virtual advice across a range of services.

The council and the borough’s Voluntary and Community Services are working together to support our most vulnerable residents.

What are we doing?

The aim of the Residents’ Hub is to work with residents who find it difficult to access the support they need through other channels e.g online, telephone. 

We are focused on supporting residents to empower themselves and help them to solve their problems.

We offer a wide range of services including:

  • Council Tax
  • Debt Management
  • Digital support
  • Domestic abuse
  • Employment and skills
  • Hate crime
  • Health and Wellbeing
  • Housing and Tower Hamlets Homes (based at Whitechapel only)
  • Welfare Benefits
How can you access the Residents’ Hub?

Tower Hamlets Town Hall
160 Whitechapel Road
London
E1 1BJ

Opening hours

Monday, Tuesday, Thursday and Friday from 9am to 4.30pm
Wednesday from 10am to 4.30pm
To access the Residents’ Hub use the Main Entrance, on Whitechapel Road.

In addition to the Residents’ Hub at the Town Hall, we have opened more hubs at the following locations

Cubitt Town Library

Cubitt Town Library
Strattondale Street
London
E14 3HG

Opening hours 

Monday, Tuesday, Wednesday and Thursday from 10am to 4.30pm 

Idea Store Chrisp Street

Idea Store Chrisp Street
1 Vesey Path
East India Dock Road
London
E14 6BT

Opening hours

Monday, Tuesday, Thursday and Friday from 9am to 4.30pm
Wednesday from 10am to 4.30pm

Idea Store Bow

Idea Store Bow
1 Gladstone Place
Roman Road
London
E3 5ES

Opening hours

Monday, Tuesday, Thursday and Friday from 9am to 4.30pm
Wednesday from 10am to 4.30pm

Professional Development Centre

229 Bethnal Green Road
London
E2 6AB

Opening hours

Monday, Tuesday, Thursday and Friday from 9am to 4.30pm
Wednesday from 10am to 4.30pm

Our partners and services

Our partners are

  • Age UK
  • Citizens Advice Bureau
  • Debt Free Advice
  • DWP
  • Island Advice
  • Limehouse Project
  • Tackling Poverty
  • Tower Hamlets Homes
  • Tower Hamlets Law Centre
  • WorkPath.

You can make your own referral to some of our partners as follows:

Age UK

Age UK East London is a local independent charity working with older people

Website: www.ageukeastlondon.org.uk
Email: [email protected] 
Tel: 020 8981 7124

Citizens Advice Bureau

An independent organisation specialising in confidential information and advice to assist people with legal, debt, consumer, housing and other problems in the United Kingdom.

Website: www.eastendcab.org.uk
Email: [email protected]
Tel: 020 3855 4472

Debt Free Advice

A unique partnership of charities led by Toynbee Hall and funded by Money and Pensions Service, that provides free, expert advice to individuals with problem debt.

Website: www.debtfreeadvice.com
Tel: 0800 808 5700

Limehouse Project

A registered charity that provides a wide range of advice, support, education and employment training services for communities across Tower Hamlets.

Website: www.limehouseproject.org.uk
Tel: 020 7538 0075

Tackling Poverty

Resident support scheme is designed to support residents who are either in or at risk of being in crisis, need immediate help and have no source of financial support available to them.

Visit the financial and benefits advice page
Tel: 020 7520 7217

Tower Hamlets Homes

Manage approximately 22,000 homes for the London Borough of Tower Hamlets. Responsible for:

  • Keeping the estates clean and tidy
  • carrying out repairs and block maintenance
  • keeping homes safe
  • collecting rent and service charges
  • managing anti-social behaviour
  • tenancy and leasehold management
  • selling homes under the Right to Buy

Website: www.towerhamletshomes.org.uk
Tel: 0800 376 1637

Workpath

A unique employment service for all Tower Hamlets residents supporting all levels of work, skill and experience. Providing employment support tailored to your needs. Whether you need

basic skills or advanced training
access to work experience, apprenticeships or graduate schemes
CV help
interview preparation and more

Workpath section
Tel: 020 7364 3727

Help with accessing services online

If you need access to a computer you can visit any Idea store.

If you are unable to contact these services yourself or do not have someone who can help, you can

Call 020 7364 5055
Visit the hub where one of our advisors will help to make a referral for you.

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