Provider Details

Contact Details

Provider
Tower Hamlets Family Information Service
Telephone No

Suitable for ages

Age of Users
All Ages

Address Details

Street Number
Ground Floor
Street
30 Greatorex Street
Town
London
Postcode
E1 5NP

Description

Service Description

Tower Hamlets Family Information Service (FIS) provides free, impartial information and advice on childcare as well as general information on a wide range of services for children, young people, parents and families. The role of the FIS is to help families get the most out of what may be available to them whether it is finding something to do together with your children in the school holidays to finding a service to support you. We have information on a range of services.

The Family Information Services offers a 9-5 telephone and drop in service from Monday to Friday. We attend outreach sessions across the borough.

The Family Information Service also manages the Local Offer. This is an online resource which has, in one place, information on services for children, young people and families in Tower Hamlets. www.towerhamlets.gov.uk/localoffer
Information the FIS provides includes:

Childcare
• how to find the right childcare
• details on childminders, day nurseries, pre-school playgroups, breakfast and after school clubs and holiday play schemes. This includes costs, opening times, and more
• financial help for childcare including Tax Credits, Nursery Education Fund, Care to Learn, Childcare Vouchers and 30 hours free childcare
• information on quality standards
• how to check a childcare provider is registered

Information on services available for children, young people (birth-25 years old), parents and families
• advice agencies
• children’s centres
• education
• family support information
• funding
• health
• play & holiday activities
• leisure activities
• libraries
• special needs support

Costs

Cost
Free

Opening Times

Opening Times
MondayFrom 09:00To 17:00
TuesdayFrom 09:00To 17:00
WednesdayFrom 09:00To 17:00
ThursdayFrom 09:00To 17:00
FridayFrom 09:00To 17:00

OFSTED Information

OFSTED Last Inspection Date
07 July 2015
OFSTED Last Inspection Summary
Good

Questions & Answers

Are The Premises Accessible For Wheelchair Users?
Yes
Can Families Self-Refer To The Service?
Yes
Do You Cater For Over 8s?
Yes
Do You Have A Waiting List?
No
Do You Have Car Parking Spaces?
No
Do You Have Child Protection Policies And Procedures
Yes
Do You Have Immediate Vacancies?
No
Do You Offer Specific Support For Children With Additional Needs?
Yes
Eligibility - Can The Service Be Accessed By Extended Family Members Or Carers
Yes
Has A Service Description?
Yes
Registered For 2 Year Old Grant
No

Further Information

Provider Type
Advice, Information and Support Services
Suitable For
Challenging Behaviour Diabetes Downs Syndrome Emotional Needs Speech, Language & Communication Needs (SLCN) Learning Difficulties: Moderate To Severe Cerebral Palsy Tourette's Autistic Spectrum Disorder (ASD) Long Term Medical Conditions Specific Learning Difficulties Other Special Educational Needs/ Disability Multi-Sensory Impairment (MSI) Physical Disability Profound & Multiple Learning Difficulties (PMLD) Sensory Impairment Severe Learning Difficulty (SLD) Specific Learning Difficulty Social, Emotional, Behaviour Difficulty (SEBD) Complex Needs Dyslexia Epilepsy Moderate Learning Difficulty (MLD) Hearing Impairment and Deafness Motor Impairment Physical Disabilty Social Development Impairment Visual Impairment Attention Deficit Disorder Attention Deficit Hyperactivity Disorder (ADHD)
Delivery Channels
E-Mail In Person Post Telephone Web Site Office / Premises
How to Contact
Email In Person Post Telephone Web Site
Eligibility Criteria
Child Aged 5 And Above Tier 1: Universal
Available Facilities
Disabled Access Healthy Eating Ict Facilities Internet Connection Kitchen Play Area Public Toilets
Referral Criteria
None (Self-referral)

Details last updated

Last Updated
02 February 2018