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What parents and carers need to know

What Parents and Carers Need To Know

On Thursday 24 June, Vicky Ford, the Parliamentary Under Secretary of State for Children and Families, has published an open letter to leaders of special schools and alternative provisions. 

The letter provides information about the summer school programme and the holiday activities and food programme.

Following a worrying rise in cases of Covid-19, the government has introduced new national lockdown restrictions.

The current pandemic has resulted in many challenges for families to navigate.  School closures, remote working and social distancing have all caused disruption to family life.  UNICEF have produced some handy tips to help parents deal with some of these challenges - from how to parent in a crowded home to family budgeting in times of financial crisis.


Advice for parents during coronavirus - if your child has a medical conition or injury they should continue to access treatment and attend medical appointments as recommended by their hospital, GP or Healthcare professionals. 


Services are still open, but may look very different, to find out more take a look at our Services page, but if you can't find what you are looking for or just need more information and advice then call the Family Information Serviceon 020 7364 6495.

Fraud and Common Scams

Covid-19 text scams run by cyber criminals

Cyber criminals are using Covid-19 as an opportunity to send out ‘phishing’ text messages, which try to trick people into clicking on a bad link.  Messages are short and simple and often claim to be from a known organisation, such as the NHS, your bank or GOV.UK.  We are aware of a current scam which is asking people to book their Covid-19 vaccination via text, which takes you to a fake NHS form asking for bank details.  The NHS will never ask for your bank details.
Other top scams include:
  • Fake links to claim Covid-19 related payments
  • Lockdown fines suggesting you have breached lockdown
  • Offers of health supplements that will prevent you becoming infected
  • Financial support offers that appear to be from your bank
Please remain vigilant and challenge messages that don’t feel right.  Recommended step-step actions to take: 
  • Dont respond 
  • Report the SMS scam to Action Fraud 
  • Forward the message to 7729 ("SPAM" on the keypad) 

For further information and guidances visit NHS Counter Fraud Authority 

Please also be aware that there are some people giving fake 'vaccines' in exchange for payment, which could potentially be harmful to your health.  The Covid-19 vaccine will always be free from the NHS and you will be offered a vaccine once you are eligible. 

The Crimestoppers COVID Fraud Hotline 0800 587 5030 has been set up to receive anonymous reports of suspected fraud.  You can also report a crime online via Crimestoppers

Scam regarding children under the Coronavirus Act 

There are lots of different scams happening, if you are at all unsure, please contact your school or Local Authority.  We will post information about different scams as they go around.

1) SEE SCAM BELOW: this is regarding schools being able to detain children under the Coronavirus Act - THIS IS NOT TRUE AND IS A SCAM- this has previously been circulated on Facebook but has now been taken down, please ignore if you see it on any other Social Media Platforms.