What Parents and Carers Need To Know

As schools are getting ready to reopen in September for all students they have produced a video in order to show what they are doing for preparations and what will be in place when September comes.



Schools Update - Tower Hamlets has released some important information regarding the re-opening of nurseries and schools from the beginning of June.  Look here for more information.


The Department for Education has released information for parents and carers on the the reopening of schools and other educational settings.  See here for more information


Government Guidelines - What are the Government saying, take a look at the latest government guidance regarding the closure of schools


Coronavirus Fraud and Common Scams - Unfortunately there are a lot of opportunists and scam artists out there and the COVID-19 Virus has given some the perfect opportunity to target the vulnerable and unaware.  Look at the information provided here and stay safe against these fraudsters


Free School Meals - Do you want to know more about Free School Meals?  Take a look at Tower Hamlets guide.

How do I know if I am eligible for Free School Meals?

Your child may be eligible to get Free School Meals if you get any of the following:

  • Income Support
  • Income-Based Jobseeker's Allowance
  • Income-Related Employment and Support Allowance
  • Support under Part VI of the Immigration and Asylum Act 1999
  • The guaranteed element of Pension Credit
  • Child Tax Credit (provided you are not also entitled to Working Tax Credit and have an annual gross income of no more than £16,190 per year)
  • Working Tax Credit run-on-paid for 4 weeks after you stop qualifying for Working Tax Credit
  • Universal Credit - if you apply on or after 1st April 2018 your houshold income must be less than £7,400 a year (after tax and not including any benefits you received)

How to use your free school meal vouchers and Frequently Asked Questions

In addition to the information above you can find out more information at Free School Meal National Voucher Scheme and the COVID Summer Food Fund as well as reading this updated information sheet

If you have received an eCode Voucher and the website is telling you you have entered an incorrect cove please contact Edenred Direct on 0333 400 5932 or email

If you need more information or advice regarding Free School Meals you can contact the Family Information Service on 020 7364 6495 or email


Do you need support with food?

  • Foodbanks - Drop-in/Open Access
    • Bethnal Green Food Bank - St Matthew's Church, St Matthew's Row, London, E2 6DT; drop in's take place the 1st and 3rd Friday of the month between 10:00 & 12:00 - for more information you can call 020 7739 7586 or email
    • Bow Food Bank - Bromley by Bow Centre, St Leonards Street, Bromley by Bow, London, E3 3BT (Entrance through the park on Bruce Road or St Leonards Street); Monday drop in between 09:30 - 12:30 - you can contact the Bow Food bank by email
    • Neighbours in Poplar - St Matthias Community Centre, 113 Poplar High Street, Poplar, London, E14 0AE.  Open every day 10:00 - 13:00.  Walk-in service is available although you should call in advance for requests of support 020 7987 0257 
    • Salvation Army, Kerbey Street, E14 6AJ.  Drop-in on Mondays, Wednesdays and Thursdays 10:30 - 11:30.  Contact David on 020 7987 9405
    • Toynbee Hall, Spitalfields, London, E1 6LS is hosting Solidarity Britannia, a food bank for residents with no recourse to public funds.
    • St Dunstan's Food Bank, Stepney High Street, London, E1 0NR is supporting 40 families and individuals.  It is open for donations and to collect food Tuesday to FRiday 10:00 - 16:00 and Saturday 10:00 - 15:00.  It is closed Sunday and Monday.
    • St Luke's Food Bank, Alpha Grove, London, E14 8LH.  Tuesdays and Wednesdays 10:00 - 12:00.  Deliveries can also be arranged on Mondays and Thursday, for more information call 020 7538 9862 or email
    • Linc Centre, 70 FernStreet, London, E3 3PR, Wednesdays 14:00 - 16:00, please call Ikran or Safia (Women's Inclusive Team) on 020 7790 2650
    • Foodcycle - The Methodist Church, 1 Merchant Street, London, E3 4LY.  Takeaway service on Fridays at 19:00.  This service is open for anyone with a special emphasis for those who may be vulnerable
  • Area Specific​ Foodbanks
    • Christ Church, Isle of Dogs, 151 Manchester Road, Cubitt Town, London, E14 3DR.  If you need help and you live in the Isle of Dogs you should call 020 3488 4594
    • Dorset Community Association, Diss Street, London, E2 7QX (for residents of Dorset Estate and Columbia Road area).  Please call Nazrul on 07984 966 565 to order a food bag.  Bags can be collecte or delivered on Thursday and Friday afternoons
    • Ensign Youth Club, Wellclose Square (off the Highway), London, E1 8HY.  Collection Monday, Wednesday and Friday 10:00 - 13:00.  For residents of St Katherines area, please contact Shafee on 07949 573 730 or 020 7702 3340
  • Hot Meals - Walk In or Delivery
    • Whitechapel Mission 212 Whitechapel Road, London, E1 1BJ - Serving Breakfast Monday - Sunday 06:00 - 11:00
    • St John on Bethnal Green, 200 Cambridge Heath Road, Bethnal Green, London, E2 2PA 'Tuesday Night Bights' - Hot meals provided every Tuesday 18:00 - 19:00
    • Women's Inclusive Team are running a Meals of Wheels service by referral or in response to calls from vulnerable residents.  Bike works will deliver the food.  For more information contact Ikran or Safia on 020 7790 2650
    • Limehouse Project providing a Luncheon Club for the Elderly - door to door delivery if hot food.  Email for more information or call 020 7538 0075

Or just need to know about....................................

Collection and Delivery (Local Shops)

  • Herbert's Fruit and Veg Stall, 112 Roman Road, Globe Town, London, E2 0RN.  Marc Herbert is delivering grocery sop boxes to local postcodes from 14:00 each day.  Get in touch via a messsage on Instagram to place orders.  The stall is also open for those who need to go out for essentials
  • Leila's Shop - Calvert Avenue, E2.  Leila's Shop is taking orders between 10:00 - 12:00 and asking people to collect after 13:00.  Leila's Shop is also doing free delivery for those vulnerable and isolating in Weavers Ward.  Leila is offering a free treat to anyone self-isolating and alone.  Leila can be reached on 020 7729 9789
  • Simply Fresh - 201-203 Roman Road, E2 0QY.  Open from 07:00 - 11:00.  They are also offering a delivery service for the elderly and vulnerable who cannot leave their homes.  Get in touch by telephone 020 8981 2996 or by email
  • Steve Hatt Fishmongers - Offering free delivery in the Weavers Ward area.  The team till take orders and process card payments over the telephone.  To place an order or for more information call Tony on 020 7226 3963
  • Barge East, River Lea, Sweetwater Mooring, E9 5EN.  Selling fresh Meat or Fruit and Vegetable boxes, including items such as Tofu and Buckwheat, which can be collected between 12:00 - 17:00 every Wednesday, or they can be deliver to your home for a small fee.  NHS Workers and Vulnerable people will not have to pay for delivery
  • Tower Green Hamlets - Weekly Fruit and Vegetable Boxes delivered to East London residents.  The scheme is operated from Stepney City Farm, and the scheme has expanded to serve more isolated and vulnerable people
  • Chefs Choice Restaurant is now delivering fresh vegetables, fruits and essentials
  • ICELAND - EVERYDAY; 09:00 - 11:00 EVERY Wednesday exclusively for the Elderly and Vulnerable

Collection and Delivery (Larger Shops)

  • Sainsbury's - 1 Cambridge Heath Road, London, E1 5SD 020 7247 2604 - Priorty access to delivery slots will be given to customers who are shielding or in isolation.  Dedicate in-store shopping hours for the Elderly and Vulnerable between 08:00 - 09:00 on Mondays, Wednesdays and Fridays.  Also Click and Collect, Home Delivery and Volunteer pick up is available.  If you are a vulnerable customer you can book a food delivery by calling 0800 328 1700
  • Waitrose - 41 Thomas Moore Street, St Katherine's Docks, E1W 1YY 020 7702 1640 - Available as click and collect, home delivery and volunteer pick up
  • Waitrose - 416-19 Canada Square, Canary Wharf, E14 5EW 020 7719 0300 - Available as click and collect, home delivery and volunteer pick up
  • Tesco - Hancock Road, Bow, E3 3DA - Vulnerable customers who are isolating or shielding can get priority access to delivery by calling 0345 677 9085 - available as click and collect, home delivery or volunteer pick up
  • ASDA - 151 East Ferry Road, Isle of Dogs, E14 3BT 020 7987 2614 - available as click and collect, home delivery and volunteer pick up.  Click and collect slots are available on a first come first serve basis and can be ordered from anywhere.  Vulnerable customers who are isolating or shielding can get priority access to home delivery slots, available for residents living in E14 and E1W postcodes

As well as all of this information Tower Hamlets has produced a Tower Hamlets Food Booklet with lots of information - take a look today and see what is new in the Borough


School Admission and Appeals - to find out more read our guide here

Health - Are you unsure about whether to go to the Dr's or Hospital then why not see this guide for more information.  It is important if you are sick to seek medical advice.


Services - Majority of services are still open, to find out more take a look at our Services page, but if you can't find what you are looking for or just need more information and advice then call the Family Information Service on 020 7364 6495


Send & COVID 19 - Update