Skip to main content

{{ root_page.title }}



Parent and Family Support Service (PFSS)

The PFSS recognise that at this particularly difficult time parents and carers may require emotional and practical support and that the heightened stress and anxiety of the current medical emergency will put additional pressues on families.

Although we are unable to meet you at this time members of our team will be available by phone and email.  Appointments can also be carried out using video call. Where possible English, Bengali, Somali and Turkish speaking practitioners will be available.

Our services include:

  • Advice, guidance and practical support for parents, carers/guardians 
  • Information, advice and support for parents, carers/guardians of children with SEND
  • Information, advice and support for young people with SEND
  • Parenting advice/tips and access to online parenting programmes and support
  • Information and advice for school transition and appeals
  • Information and signposting to services, referrals where requried
  • Childcare brokerage, particularly supporting critical key workers and vulnerable families
  • Support for families in schools and settings through the Parental Engagement SLA

You can contact the Parent and Family Support Service Monday - Friday; 9am - 5pm

Parental Engagement/Parenting Team
Tel: 020 7364 6398
Email: [email protected] 

Transitions Team
Email: [email protected]

Special Education Needs and Disabillity Information Advice and Support Service 
Tel: 020 7364 6489
Email: TowerHamlets&[email protected]   

Family Information Service
Tel: 020 7364 6495
Email: [email protected]

Tower Hamlets Transition Support Service

Tower Hamlets Transition Support Service, provides impartial advice, information and assistance to support children, young people and their families during key points of transition.  The service is available to all Tower Hamlets families and can be accessed via self-referral or referral from professionals with consent.  We can help with a range of school issues including school admissions, managed moves, school exclusion and bullying.

Despite the current circumstances with COVID19, Tower Hamlets Transition Support Service continues to provide high quality information, advice and support around school admissions.

We recognise that this is a worrying and uncertain time for families and strive to continue to support in any way we can.

We can help with:

  • Supporting Parents and Carers with School Admissions
  • Get Ready 2021 (Nursery)
  • Get Set 2021 (Reception)
  • Applying for a Nursery or Reception Place

Parents/carers can get advice and information about applying for a nursery or reception school place from experienced transition officers. 
Contact Tower Hamlets Transition Support Service on 020 7364 1533 or by emailing [email protected]

Council for Disabled Children

Due to the wide ranging impact of this pandemic, CDC have developed a webpage dedicated to support, information and guidance regarding Coronavirus.  This can be accessed here:

Thinking about contacting the Information, Advice and Support Services Network (IASSN), find your local Information, Advice and Support (IAS) service and their contact details. 

The IASSN provides support and training to local IAS services. If you would like to make a formal complaint about your local IAS service, you can do this via the services own complaints policy and/or through the local authorities complaints procedure. 

IASSN National Helpline

For legal advice you can contact IPSEA


Call on 0800 1512605 or chat online

Are you a Black, Asian or Minority Ethnic child, young person, parent or carer, affected by Covid-19? 
You can speak to us about your worries, problems and stresses during this time, and we can provide emotional support, practical advice and signposting to other organisations who can provide further help. 

If you are a professional, you can also contact us to discuss how to support a child or young person they are working with.


ChatHealth is a secure and confidential text messaging service for young people (11-19 years old).  It allows patients to easily and anonymously get in touch with a healthcare professional for advice and support. 

Text your school nurse on 07507 332 942

Health Spot

Health Spot is a new extended GP hub, founded as a collaboration between Spotlight youth service and Tower Hamlets GP Care Group, and specifically caters to the physical and mental health needs of young people age 11-25.

This service currently operates online, with aims to open an in-person hub in the Lansbury Spotlight building soon, and works closely with our youth workers for a more holistic healthcare offering.


Community Paediatrics and Community Children's Therapy service information updates

If you have an urgent concern or would like to discuss something that you are worried about please contact us on the following numbers:

  • Physiotherapy and Occupational Therapy: 020 8223 8897 or 07718 271 661
  • Speech and Language Therapy: 020 8223 8943
  • Eating and Drinking Clinic: 020 8223 8726 or 07711 768 931
  • Speech and Language therapy for Deaf Children with Cochlear Implants: 07711 768 929 (voice or text)

Parents guide to the NHS during COVID-19

BBBC Health Centres

Primary Care Services are offered across three sites: Bromley By Bow, XX Place and St Andrews. The website provides a facility to register as a patient, access local of national support, as well as self-care advice.

Mental Health

If you are experiencing a Mental Health crisis or are worried about a child or young person who may be in crisis contact the Tower Hamlets CAMHS Crisis Team on 0800 073 0003 between 9am - 5pm Monday - Friday; find out about other services here

Commnity Centres 

Community Hubs

Support services are available to help with picking up shopping/medication as well as cooking and delivering a meal, or if you are just feeling lonely and need someone to talk to there is a friendly phone call service.

  • Neigbours in Poplar - call 020 7987 0257 or [email protected]
  • St Hilda's East - Referral ONLY - contact Tower Hamlets Homes Support Line for more information on 020 7364 5015
  • Poplar HARCA is providing services to its communities online, as its community centres are currently closed.  Its Poplar HARCA Centres Unlocked includes physical activities, crafts, food and advice.

Children Centres

All 12 Children Centres are now open and are able to reintroduce a number of smaller group sessions for families from september and are carefully following government guidance.  Details of all activities and services available are on the individual children centre's timetable. 

Children Centres are also offering a range of virtual sessions and support around early speech, language and communication. you can join us via Zoom or 121 phone calls- you can download Zoom for free through your App Store. 

BBBC Community Hub

The Community Hub supports families, young people and adults to achieve their goals, gain confidence and transform their lives; encompassing the learning of new skills, improving health and well-being and finding employment.

BBBC Insights

The Insights team work across their organisation and the community to 'better understand, develop and share the centres principles, model and learning'. The website provides sections on knowledge sharing, social prescribing development and training, research, and news and resouces.

BBC Continued support during the Coronvarius outbreak 

The centre is currently closed to visitors because of the coronavirus outbreak, but their team have set up a range of direct phone numbers that can be accessed Monday to Friday between 9am - 5pm. 

Boloh - The Black, Asian and Minority Ethnic family Covid-19 Helpline

Boloh helps children, young people and families affected by Covid-19 from Black, Asian and Minority Ethnic communities. You can call for free on 0800 1512 605 Monday to Friday 10am - 8pm and Saturday to Sunday 10am - 3pm.

Voluntary and Community Organisations

There are lots of Community and Voluntary organisations still open.

Advice and Information

Confidential advice for parents

Family Lives is a national charity providing help and support with all aspects of family life.  If you would like impartial and confidential advice then telephone Family Lives on 0808 800 2222 or email: [email protected]

Welfare/Benefits/Council Tax

For information about local organisations offering advice on Universal Credit and other welfare issues, visit Tower Hamlets Community Advice Network or for support with your Council Tax call 020 7364 5002

Citizens Advice Bureau

All face to face appointments are suspended until further notice.  If you need assistance then you can contact the CAB by email: [email protected], SMS by texting HELP to 07860 041 410 (charges apply)

Island Advice Centre

You can email [email protected] or call 020 7987 9379 between 10am - 4pm Monday - Friday


If you are a Young Person now spending a lot of time at home you might be worried about not spending time with your friends, losing time to prepare for exams or coping with family arguments.  Whatever your situation, ChildLine is always available to support you.

Take time every day to do something that helps you to feel good or proud.  If you are not sure what to do, use the Calm Zone of ChildLine for ideas and tools to help you. 

Whether you are worried about how to see the GP, what's going to happen in your exams or anythin else it is important to Ask An Adult You Trust about what you can do.

Having time off can be great for a few days, but after a while it can have a big effect on your mood or things like sleep.  Doing things like setting an alarm in the morning and keeping a routine can help you to take care of yourself. If you need help and someone to talk to you could call - 0800 1111

Drug and Alcohol Service - Reset Treatment Service

The Adult Treatment service has stopped all Face to Face contact. This means that contact with the service will be by telephone.  If you currently receive a service from Rest, this will continue.  Reset staff are currently in the process of contacting all service users.  If you have not been contact please call Reset on 020 3889 9510.

If you are not currently receiving a service and want to refer yourself to treatment please contact reset on 020 3889 9510.

Criminal Justice Service Users (also known as DIP Service) and Drug Rehabilitation Requirement (DRR) and Alcohol Treatment Requirement (ATR) Services

The DIP, DRR and ATR services hve stopped all Face to Face contact.  This means that contact with the service will be by telephone.  DIP staff are currently in the process of contating all services users.  If you have not yet had any contact please call DIP on 020 7364 4459. Please be assured that if you usually attend a group as part of your DRR or ATR, you will not be 'breached' for non-attendance during this emergency.

Docklands Outreach

Docklands Outreach has commenced delivering all our activities (practical and therapeutic support) remotely.  We will continue to take referrals via emails that meet our criteria.  However we may not be able to respond in our usual swift manner.  Our team will monitor emails and check messages and get back to everyone as soon as possible.

Docklands Outreach will continue to:

  • Offer phone support and therapy sessions to young people and parents
  • Undertake phone assessments and triage to determine level of support required
  • Be mindful that not all young people or parents/carers can take up support that will be on offer so we will work together to co-produce alternatives.
  • Be mindful that some phone support may not fit with CBT, PIPT, BACP Guidance but as an holding space that offers flexible support, chcking in, and additional phone sessions to those who have more complex needs.
  • At present Docklands Outreach will be accepting relevant referrals to the service via emails and through our contact page. 
  • We encourage our partners to contact us should they need more information via email or through our contact page on our website.

Early Help Hub

In line with government advice and guidance, our staff will be working from home. So that we can ensure a continuation of our service we will be carrying out appointments by phone and emails.

This will specifically mean that through this difficult period our service will provide;

  • Phone calls/video calls to young people
  • Phone calls to parents’ carers offering general advice and guidance.
  • Referrals to community support services where available.
  • Advice and guidance of activities for children/young people to keep them stimulated and motivated
  • Parenting advice
  • Domestic Abuse
  • General Family Support – which can be done remotely without coming into face to face contact with families

You can contact the Early Help Hub on 020 7364 7828 or 020 7364 3181

Language and Literacy Helpline from the Support for Learning Service (SLS)

The Language and Literacy helpline is a telephone and email service to support parents who would like advice on supporting their child at home with literacy, language communication and feneral learning difficulties. Out administrator will take your details and a memeber of the SLS team will get back to you to offer advice. 

Tel: 020 7364 6444 
Email: [email protected] 

We cannot offer advice concerning the progress or provide information about processing Education Health and Care Plans or pupils with a diagnosis of Autism.  For general advice about SEND, Schools or EHCPs please call the SEND Information Advice and Support Service on 020 7364 6489 or email: TowerHamlets&[email protected]


Legal Advice Centre 
Email: [email protected]
Tel: 020 3606 0372

Tower Hamlets Law Centre
Email: [email protected] 
Tel: 020 7538 4909  Monday - Friday 09:30am - 5pm


If you are in need of any assistance due to bereavement look at the Bereavement section

East London Cares Family

East London Cares Family has re-invented alone together programmes for older adults, focusing on virtual interation. These new programmes ensure that over 65s can still feel part of their community during these challenging times. 

These programmes include:

  • Friendship over the phone - Matching older and younger neighbours together for regular phone calls, about four a week for roughly 15-20 minutes
  • Virtual Social Clubs - Virtual get-togethers between older (65+) and younger people living in Tower Hamlets and Hackney
  • Postal activity packs - Free monthly postal packs, which include an activity for every day of the month to do at home.  Visit the Cares Family Website for more information

If you or someone you know would benefit from a phone call from the organisation, please make a referral.

Buttle UK

Buttle UK is named after Reverend Frank Buttle, a remarkable man whose hard work and personal sacrifice helped to establish our grant programmes, which have been helping children and young people in need across the UK since 1953

Contact Families - 1-1 Listening Ear Service

We understand that many of you may be feelng hugly overwhelmed, confused and exhausted during the COVID-19 Crisis and simply don't know where to turn. 

You might be struggling emotionally and looking for strategies to help you cope.  Perhaps the lack of any real routine at the moment has badly affected your child's behaviour or sleeping patterns and you are looking for practical advice, or maybe you just need to talk to someone who understands the extra challenges you face as the parent/carer during the national pandemic and who can point you in the right direction to get the family support you need.

To help, we are delighted to be able to offer 1-1 confidential phone appointments with our family support advisers for parents looking for a listening ear, reassurance, practical and emotional support at this time.

If this sounds like something that you'd find helpful then visit our Eventbright booking page to see all of our current available appointments and make a booking.

Making an appointment is simple: visit our Eventbright page, choose the day (morning, afternoon or evening), and when you register choose the time slot you want.  Appointments are regularly updated here and are subject to availability.

Find out more about some of the different ways Contact supports families.


The Department for Education has a dedicated helpline 0800 046 8687 from 8am to 6pm (Monday to Friday) and 10am to 4pm(Saturday and Sunday)

Tower Hamlets Pupil Services and School Admissions

Are you looking for information about Schools Admissions, In-Year Transfers, Admissions to Nursery, Admissions to Reception and Admissions to Year 7? Look no further as the Tower Hamlets Website has lots of information