Parent and Family Support Service (PFSS)
The PFSS recognise that at this particularly difficult time parents and carers may require emotional and practical support and that the heightened stress and anxiety of the current medical emergency will put additional pressues on families.
Although we are unable to meet you at this time members of our team will be available by phone and email. Appointments can also be carried out using video call. Where possible English, Bengali, Somali and Turkish speaking practitioners will be available.
Our services include:
- Advice, guidance and practical support for parents, carers/guardians
- Information, advice and support for parents, carers/guardians of children with SEND
- Information,advice and support for young people with SEND
- Parenting advice/tips and access to online parenting programmes and support
- Information and advice for school transition and appeals
- Information and signposting to services, referrals where requried
- Childcare brokerage, particularly supporting critical key workers and vulnerable families
- Support for families in schools and settings through the Parental Engagement SLA
You can contact the Parent and Family Support Service Monday - Friday; 09:00 a.m. - 5:00 p.m.
Telephone: 020 7364 6489 or 020 7364 6398 or 020 7364 6495
To refer or for email support contact:
Parental Engagement/Parenting Team at firstname.lastname@example.org
Transition Team at email@example.com
Special Educational Needs and Disability Information Advice and Support at TowerHamlets&City.SENDIASS@towerhamlets.gov.uk
Family Information Service at firstname.lastname@example.org
Contat Families - 1-1 Listening Ear Service
We understand that many of you may be feelng hugly overwhelmed, confused and exhausted during the COVID-19 Crisis and simply don't know where to turn.
You might be struggling emotionally and looking for strategis to help you cope. Perhaps the lack of any real routine at the moment has badly affected your child's behaviour or sleeping patterns and you are looking for practical advice, or maybe you just need to talk to someone who understands the extra challenges you face as the parent/carer during the national pandemic and who can point you in the right direction to get the family support you need.
To help , we are delighted to be able to offer 1-1 confidential phone appointments with our family support advisers for parents looking for a listening ear, reassurance, practical and emotional support at this time.
If this sounds like something that you'd find helpful then visit our Eventbright booking page to see all of our current available appointments and make a booking.
Making an appointment is simple: visit our Eventbright page, choose the day (morning, afternoon or evening), and when you register choose the time slot you want. Appointments are regularly updated here and are subject to availability.
Find out more about some of the different ways Contact supports families.
Support services are available to help with picking up shopping/medication as well as cooking and delivering a meal, or if you are just feeling lonely and need someone to talk to there is a friendly phone call service.
Neigbours in Poplar - call 020 7987 0257 or email
St Hilda's East - Referral ONLY - contact Tower Hamlets Homes Support Line for more information on 020 7364 5015
Poplar HARCA is providing services to its communities online, as its community centres are currently closed. Its Poplar HARCA Centres Unlocked, Facebook Group includes physical activities, crafts, food and advice.
Confidential advice for parents - Family Lives is a national charity providing help and support with all aspects of family life. If you would like impartial and confidential advice then telephone Family Lives on 0808 800 2222 or email: email@example.com
Are you looking for support from your local Children Centre? Take a look at their new website page to find out who's open and who's not and what services they are offering.
Children Centres are also offering a range of Virtual Sessions and Support around early speech, language and communication. You can join us via Zoom or 121 phone calls - you can download Zoom for free through your App Store.
Language and Literacy Helpline from the Support for Learning Service (SLS)
Telephone 020 7364 6444 or Email
The Language and Literacy Helpline is a telephone and email service to support parents who would like advice on supporting their child at home with literacy, language comunication and general learning difficulties. Our administrator will take your details and a member of the SLS Team will get back to you to offer advice.
We cannot offer advice concerning the progress or provide information about processing Education Health and Care Plans or pupils with a diagnosis of Autism. For general advice about SEND, Schools or EHCPs please call the SEND Information Advice and Support Service on 020 7364 6489 or email them.
Community Paediatrics and Community Children's Therapy service information updates
If you have an urgent concern or would like to discuss something that you are worried about please contact us on the following numbers:
- Physiotherapy and Occupational Therapy - 020 8223 8897 or 07718 271 661
- Speech and Language Therapy - 020 8223 8943
- Eating and Drinking Clinic - 020 8223 8726 or 07711 768 931
- Speech and Language therapy for Deaf Children with Cochlear Implants - 07711 768 929 (voice or text)
Parents guide to the NHS during COVID-19
ChatHealth is a secure and confidential text messaging service for young people (11-19 years old. It allows patients to easily and anonymously get in touch with a healthcare professional for advice and support.
Text your shcool nurse on 07507 332 942.
Citizens Advice Bureau
All face to face appointments are suspended until further notice. If you need assistace then you can contact the CAB by email, SMS by texting HELP to 07860 041 410 (charges apply)
Island Advice Centre
You can email or call 020 7987 9379 between 10:00 - 16:00 Monday - Friday
If you are a Young Person now spending a lot of time at home you might be worried about not spending time with your friends, losing time to prepare for exams or coping with family arguments. Whateve your situation, ChildLine is always available to support you.
Take time every day to do something that helps you to feel good or proud. If you are not sure what to do, use the Calm Zone of ChildLine for ideas and tools to help you.
Whether you are worried about how to see the GP, what's going to happen in your exams or anythin else it is important to Ask An Adult You Trust about what you can do.
Having time off can be great for a few days, but after a while it can have a big effect on your mood or things like sleep. Doing things like setting an alarm in the morning and keeping a routine can help you to take care of yourself.
If you need help and someone to talk to you could call - 0800 1111
Drug and Alcohol Service - Reset Treatment Service
The Adult Treatment service has stopped all Face to Face contact. This means that contact with the service will be by telephone. If you currently receive a service from Rest, this will continue. Reset staff are currently in the process of contacting all service users. If you have not been contact please call Reset on 020 3889 9510.
If you are not currently receiving a service and want to refer yourself to treatment please contact reset on 020 3889 9510.
Criminal Justice Service Users (also known as DIP Service) and Drug Rehabilitation Requirement (DRR) and Alcohol Treatment REquirement (ATR) Services
The DIP, DRR and ATR services hve stopped all Face to Face contact. This means that contact with the service will be by telephone. DIP staff are currently in the process of contating all services users. If you have not yet had any contact please call DIP on 020 7364 4459. Please be assured that if you usually attend a group as part of your DRR or ATR, you will not be 'breached' for non-attendance during this emergency.
Docklands Outreach has commenced delivering all our activities (practical and therapeutic support) remotely. We will continue to take referrals via emails that meet our criteria. However we may not be able to respond in our usual swift manner. Our team will monitor emails and check messages and get back to everyone as soon as possible.
Docklands Outreach will continue to:
- Offer phone support and therapy sessions to young people and parents
- Undertake phone assessments and triage to determine level of support required
- Be mindful that not all young people or parents/carers can take up support that will be on offer so we will work together to co-produce alternatives.
- Be mindful that some phone support may not fit with CBT, PIPT, BACP Guidance but as an holding space that offers flexible support, chcking in, and additional phone sessions to those who have more complex needs.
- At present Docklands Outreach will be accepting relevant referrals to the service via emails and through our contact page on our website
- We encourage our partners to contact us should they need more information via email or through our contact page on our website
Early Help Hub
In line with government advice and guidance, our staff will be working from home. So that we can ensure a continuation of our service we will be carrying out appointments by phone and emails.
This will specifically mean that through this difficult period our service will provide;
- Phone calls/video calls to young people
- Phone calls to parents’ carers offering general advice and guidance.
- Referrals to community support services where available.
- Advice and guidance of activities for children/young people to keep them stimulated and motivated
- Parenting advice
- General Family Support – which can be done remotely without coming into face to face contact with families
You can contact the Early Help Hub on 020 7364 7828 or 020 7364 3181
The Department for Education has a dedicated helpline 0800 046 8687 from 8:00 a.m. to 6:00 p.m. (Monday to Friday) and 10:00 a.m. to 4:00 p.m. (Saturday and Sunday)
For information about local organisations offering advice on Universal Credit and other welfare issues, visit Tower Hamlets Community Advice Network or for support with your Council Tax call 020 7364 5002
Support with Food
- Foodbanks - Drop-in/Open Access
- Bethnal Green Food Bank - St Matthew's Church, St Matthew's Row, London, E2 6DT; drop in's take place the 1st and 3rd Friday of the month between 10:00 & 12:00 - for more information you can call 020 7739 7586 or email
- Bow Food Bank - Bromley by Bow Centre, St Leonards Street, Bromley by Bow, London, E3 3BT (Entrance through the park on Bruce Road or St Leonards Street); Monday drop in between 09:30 - 12:30 - you can contact the Bow Food bank by email
- Neighbours in Poplar - St Matthias Community Centre, 113 Poplar High Street, Poplar, London, E14 0AE. Open every day 10:00 - 13:00. Walk-in service is available although you should call in advance for requests of support 020 7987 0257
- Salvation Army, Kerbey Street, E14 6AJ. Drop-in on Mondays, Wednesdays and Thursdays 10:30 - 11:30. Contact David on 020 7987 9405
- Toynbee Hall, Spitalfields, London, E1 6LS is hosting Solidarity Britannia, a food bank for residents with no recourse to public funds.
- St Dunstan's Food Bank, Stepney High Street, London, E1 0NR is supporting 40 families and individuals. It is open for donations and to collect food Tuesday to FRiday 10:00 - 16:00 and Saturday 10:00 - 15:00. It is closed Sunday and Monday.
- St Luke's Food Bank, Alpha Grove, London, E14 8LH. Tuesdays and Wednesdays 10:00 - 12:00. Deliveries can also be arranged on Mondays and Thursday, for more information call 020 7538 9862 or email
- Linc Centre, 70 FernStreet, London, E3 3PR, Wednesdays 14:00 - 16:00, please call Ikran or Safia (Women's Inclusive Team) on 020 7790 2650
- Foodcycle - The Methodist Church, 1 Merchant Street, London, E3 4LY. Takeaway service on Fridays at 19:00. This service is open for anyone with a special emphasis for those who may be vulnerable
- Area Specific Foodbanks
- Christ Church, Isle of Dogs, 151 Manchester Road, Cubitt Town, London, E14 3DR. If you need help and you live in the Isle of Dogs you should call 020 3488 4594
- Dorset Community Association, Diss Street, London, E2 7QX (for residents of Dorset Estate and Columbia Road area). Please call Nazrul on 07984 966 565 to order a food bag. Bags can be collecte or delivered on Thursday and Friday afternoons
- Ensign Youth Club, Wellclose Square (off the Highway), London, E1 8HY. Collection Monday, Wednesday and Friday 10:00 - 13:00. For residents of St Katherines area, please contact Shafee on 07949 573 730 or 020 7702 3340
Legal Advice Centre - you can email or call on 020 3606 0372
Tower Hamlets Law Centre - you can email or call 020 7538 4909; Monday - Friday 09:30 - 17:00
If you are in need of any assistance due to bereavement look here
East London Cares Family
East London Cares Family has re-invented alone together programmes for older adults, focusing on virtual interation. These new programmes ensure that over 65s can still feel part of their community during these challenging times.
These programmes include:
- Friendship over the phone: Matching older and younger neighbours together for regular phone calls, about four a week for roughly 15-20 minutes
- Virtual Social Clubs: Virtual get-togethers between older (65+) and younger people living in Tower Hamlets and Hackney
- Postal activity packs: Free monthly postal packs, which include an activity for every day of the month to do at home. Visit the Cares Family Website for more information
If you or someone you know would benefit from a phone call from the organisation, please make a referral.
Bromley By Bow Centre (BBBC)
The Bromley By Bow Centre offers a pioneering approach to creating healthy, vibrant communities. It combines an extensive neighbourhood hub, medical practice and a community research project. This year the charity celebrates their 35th Anniversary and identifies this as a 'special year of celebration'.
BBBC Community Hub
The Community Hub supports families, young people and adults to achieve their goals, gain confidence and transform their lives; encompassing the learning of new skills, improving health and well-being and finding employment.
BBBC Health Centres
Primary Care Services are offered across three sites: Bromley By Bow, XX Place and St Andrews. The website provides a facility to register as a patient, access local of national support, as well as self-care advice.
The Insights team work across their organisation and the community to 'better understand, develop and share the centres principles, model and learning'. The website provides sections on knowledge sharing, social prescribing development and training, research, and news and resouces.
BBBC Continued support during the Coronvarius outbreak
The centre is currently closed to visitors because of the coronavirus outbreak, but their team have set up a range of direct phone numbers that can be accessed Monday to Friday between 09:00 a.m. - 5 p.m. Further information can be found here
Voluntary and Community Organisations
There are lots of Community and Voluntary organisations still open, click here to find out more details
If you are experiencing a Mental Health crisis or are worried about a child or young person who may be in crisis contact the Tower Hamlets CAMHS Crisis Team on 020 7426 2375 between 09:00 - 17:00 Monday - Friday; find out about other services here
Pupil Services and School Admissions
Are you looking for information about Schools Admissions, In-Year Transfers, Admissions to Nursery, Admissions to Reception and Admissions to Year 7? Look no further as the Tower Hamlets Website has lots of information.