Parent and Family Support Service (PFSS)
The PFSS recognise that at this particularly difficult time parents and carers may require emotional and practical support and that the heightened stress and anxiety of the current medical emergency will put additional pressues on families.
Although we are unable to meet you at this time members of our team will be available by phone and email. Appointments can also be carried out using video call. Where possible English, Bengali, Somali and Turkish speaking practitioners will be available.
Our services include:
- Advice, guidance and practical support for parents, carers/guardians
- Information, advice and support for parents, carers/guardians of children with SEND
- Information,advice and support for young people with SEND
- Parenting advice/tips and access to online parenting programmes and support
- Information and advice for school transition and appeals
- Information and signposting to services, referrals where requried
- Childcare brokerage, particularly supporting critical key workers and vulnerable families
- Support for families in schools and settings through the Parental Engagement SLA
You can contact the Parent and Family Support Service Monday - Friday; 09:00 a.m. - 5:00 p.m.
Telephone: 020 7364 6489 or 020 7364 6398 or 020 7364 6495
To refer or for email support contact:
Parental Engagement/Parenting Team at firstname.lastname@example.org
Transition Team at email@example.com
Special Educational Needs and Disability Information Advice and Support at TowerHamlets&City.SENDIASS@towerhamlets.gov.uk
Family Information Service at firstname.lastname@example.org
Are you looking for support from your local Children Centre? Take a look at their new website page to find out who's open and who's not and what services they are offering.
Children Centres are also offering a range of Virtual Sessions and Support around early speech, language and communication. You can join us via Zoom or 121 phone calls - you can download Zoom for free through your App Store.
Language and Literacy Helpline from the Support for Learning Service (SLS)
Telephone 020 7364 6444 or Email
The Language and Literacy Helpline is a telephone and email service to support parents who would like advice on supporting their child at home with literacy, language comunication and general learning difficulties. Our administrator will take your details and a member of the SLS Team will get back to you to offer advice.
We cannot offer advice concerning the progress or provide information about processing Education Health and Care Plans or pupils with a diagnosis of Autism. For general advice about SEND, Schools or EHCPs please call the SEND Information Advice and Support Service on 020 7364 6489 or email them.
Community Paediatrics and Community Children's Therapy service information updates
If you have an urgent concern or would like to discuss something that you are worried about please contact us on the following numbers:
- Physiotherapy and Occupational Therapy - 020 8223 8897 or 07718 271 661
- Speech and Language Therapy - 020 8223 8943
- Eating and Drinking Clinic - 020 8223 8726 or 07711 768 931
- Speech and Language therapy for Deaf Children with Cochlear Implants - 07711 768 929 (voice or text)
Parents guide to the NHS during COVID-19
VAWG and Domestic Violence Services
Despite the COVID-19 outbreak, Violence Against Women and Girls (VAWG) services are still in operation. Please see below for all support available.
In an Emergency you should ALWAYS Call 999
If you are in danger and unable to talk on the phone, call 999 and then press 55. This will transfer your call to the relevant police force who will assist you without you having to speak.
Our Independent Domestic Violence Advocates (IDVA) and Hate Crime Casework service are still available. However, due to Government guidelines around Covid 19, the drop-in service at the Shadwell Centre will not be available, neither will our Domestic Abuse One Stop Shop.
If you are experiencing domestic or ‘honour’ based abuse currently and would like emotional or practical support over the telephone, there are several options:
- Tower Hamlets Victim Support IDVAs – 020 7364 7957/2448 Monday to Friday 9am to 5pm
- Victim Support 24-hour support line - 0808 1689 111
- Tower Hamlets Crisis Intervention Service - 020 3222 4027 Monday to Friday 9am to 5pm & weekends 10am to 6pm
- Stratford / Thames Magistrates Court updates - 0300 303 0645 or email
- Legal advice relating to domestic abuse and family law, such as non-molestation orders, child arrangements, or divorce - Bowling & Co solicitors: email / 020 8221 8000 and in case of emergencies 07464 925 083
- Tower Hamlets VAWG Team duty line for signposting professionals and victims onto specialist VAWG services - 0800 279 5434 Monday to Friday 9am to 5pm or email
- Tower Hamlets Housing Options Service Team (HOST) will no longer have a drop in service. For those at risk of homelessness contact HOST on 020 7364 7474, Monday to Friday 9am to 5pm. After 5pm call their emergency line on 020 7364 4079
- Adult Safeguarding Team - 020 7364 5005
- Children Safeguarding Team - 020 7364 3444
- If you require information or advice about a court related case, please contact the Police Officer in charge or your IDVA/Support Worker.
- National Domestic Violence Helpline for free safety advice and refuge spaces is open 24 hours a day 7 days a week on 0808 2000 247
- If you are a member of the LGBT+ community, Galop runs a specialist helpline on 0800 999 5428 open Monday-Friday 10am to 12.30pm & 1.30pm to 4pm or email
- All of the above services support men and there is a specific Men’s Advice line 0808 801 0327 open Monday-Friday (9am-8pm Monday & Wednesday; 9am-5pm Tuesday, Thursday, Friday) or email
- Women’s Aid have an online support service - Monday to Friday 10am-12pm. They also have provided survivors a COVID-19 safety guide you can find here. Women’s Aid and Imkaan also coordinate free rail travel via the “Rail to Refuge” Scheme once a refuge place has been offered.
- Hestia provides a free-to-download mobile app, Bright Sky, which hides as a weather app but provides support and information to anyone who may be in an abusive relationship or those concerned about someone they know.
Other VAWG support:
If you are a girl (aged 14+) or woman and have been a victim of sexual assault, you can contact Rape Crisis 0808 802 9999 between 12pm-2.30pm and 7pm-9.30pm every day. For survivors aged 16+ Rape Crisis have a Live online Chat Helpline open Monday to Friday (Various times)
Women’s Health and Family Service run the Female Genital Mutilation (FGM) Engagement Service. They continue to offer support to women by telephone and can be contacted on 020 7377 872 Monday to Friday 9am-5pm.
If you believe that someone is being trafficked for the purposes of sexual exploitation you can report your suspicions to the Modern Slavery Helpline: 08000 121 7000
Perpetrators of abuse
If you are worried about how you are treating your partner or family member and want to stop your behaviour, you can contact Respect on 0808 802 4040 or email they also have a live Webchat available (various times).
Safety advice if you are living with your abuser
- Keep your phone charged and on you at all times
- Ensure phone credit is topped up
- Keep away from the kitchen if trying to find a safe space / avoid your abuser
- Speak to a trusted neighbour about the situation and ask them to call 999 if they hear loud noises/arguments
- At the first sign of abuse call 999 for help
If your abuser has access to your phone/internet access, please delete your browsing history after you have visited the site.
Worried about a friend or neighbour?
If you are worried that your friend or neighbour is experiencing domestic abuse you can:
- Reach out to the victim and let them know that you care
- Ask the victim if they are ok
- Call 999
- Report it via Crimestoppers on 0800 555 111 or complete the form
- Silence Shields Abuse Campaign, contact Solace – 0808 802 5565
You could be the person that makes a difference.
Citizens Advice Bureau
All face to face appointments are suspended until further notice. If you need assistace then you can contact the CAB by email, SMS by texting HELP to 07860 041 410 (charges apply)
Island Advice Centre
You can email or call 020 7987 9379 between 10:00 - 16:00 Monday - Friday
If you are a Young Person now spending a lot of time at home you might be worried about not spending time with your friends, losing time to prepare for exams or coping with family arguments. Whateve your situation, ChildLine is always available to support you.
Take time every day to do something that helps you to feel good or proud. If you are not sure what to do, use the Calm Zone of ChildLine for ideas and tools to help you.
Whether you are worried about how to see the GP, what's going to happen in your exams or anythin else it is important to Ask An Adult You Trust about what you can do.
Having time off can be great for a few days, but after a while it can have a big effect on your mood or things like sleep. Doing things like setting an alarm in the morning and keeping a routine can help you to take care of yourself.
If you need help and someone to talk to you could call - 0800 1111
Drug and Alcohol Service - Reset Treatment Service
The Adult Treatment service has stopped all Face to Face contact. This means that contact with the service will be by telephone. If you currently receive a service from Rest, this will continue. Reset staff are currently in the process of contacting all service users. If you have not been contact please call Reset on 020 3889 9510.
If you are not currently receiving a service and want to refer yourself to treatment please contact reset on 020 3889 9510.
Criminal Justice Service Users (also known as DIP Service) and Drug Rehabilitation Requirement (DRR) and Alcohol Treatment REquirement (ATR) Services
The DIP, DRR and ATR services hve stopped all Face to Face contact. This means that contact with the service will be by telephone. DIP staff are currently in the process of contating all services users. If you have not yet had any contact please call DIP on 020 7364 4459. Please be assured that if you usually attend a group as part of your DRR or ATR, you will not be 'breached' for non-attendance during this emergency.
Docklands Outreach has commenced delivering all our activities (practical and therapeutic support) remotely. We will continue to take referrals via emails that meet our criteria. However we may not be able to respond in our usual swift manner. Our team will monitor emails and check messages and get back to everyone as soon as possible.
Docklands Outreach will continue to:
- Offer phone support and therapy sessions to young people and parents
- Undertake phone assessments and triage to determine level of support required
- Be mindful that not all young people or parents/carers can take up support that will be on offer so we will work together to co-produce alternatives.
- Be mindful that some phone support may not fit with CBT, PIPT, BACP Guidance but as an holding space that offers flexible support, chcking in, and additional phone sessions to those who have more complex needs.
- At present Docklands Outreach will be accepting relevant referrals to the service via emails and through our contact page on our website
- We encourage our partners to contact us should they need more information via email or through our contact page on our website
Early Help Hub
In line with government advice and guidance, our staff will be working from home. So that we can ensure a continuation of our service we will be carrying out appointments by phone and emails.
This will specifically mean that through this difficult period our service will provide;
- Phone calls/video calls to young people
- Phone calls to parents’ carers offering general advice and guidance.
- Referrals to community support services where available.
- Advice and guidance of activities for children/young people to keep them stimulated and motivated
- Parenting advice
- General Family Support – which can be done remotely without coming into face to face contact with families
You can contact the Early Help Hub on 020 7364 7828 or 020 7364 3181
The Department for Education has a dedicated helpline 0800 046 8687 from 8:00 a.m. to 6:00 p.m. (Monday to Friday) and 10:00 a.m. to 4:00 p.m. (Saturday and Sunday)
For information about local organisations offering advice on Universal Credit and other welfare issues, visit Tower Hamlets Community Advice Network or for support with your Council Tax call 020 7364 5002
Support with Food
First Love Foundation - Referrals Only. First Love Foundation are offering deliveries to vulnerable individuals who are self-isolating or experiencing income shock. You must complete a referral form and email the completed form to First Love Foundation - for more information call 020 3069 9877
Bow Food Bank (Drop In) - Bromley By Bow Centre, St Leonards Street, London, E3 3BT; Monday drop in between 09:30 - 12:30 - you can contact the Bow Food bank by email
Bethnal Green Food Bank (Drop In) - St Matthew's Church, St Matthew's Row, London, E2 6DT; drop in's take place the 1st and 3rd Friday of the month between 10:00 & 12:00 - for more information you can call 020 7739 7586 or email
Foodcycle - The Methodist Church, 1 Merchant Street, London, E3 4LY. Takeaway service on Fridays at 19:00. This service is open for anyone with a special emphasis for those who may be vulnerable
Legal Advice Centre - you can email or call on 020 3606 0372
Tower Hamlets Law Centre - you can email or call 020 7538 4909; Monday - Friday 09:30 - 17:00
If you are in need of any assistance due to bereavement look here
East London Cares Family
East London Cares Family has re-invented alone together programmes for older adults, focusing on virtual interation. These new programmes ensure that over 65s can still feel part of their community during these challenging times.
These programmes include:
- Friendship over the phone: Matching older and younger neighbours together for regular phone calls, about four a week for roughly 15-20 minutes
- Virtual Social Clubs: Virtual get-togethers between older (65+) and younger people living in Tower Hamlets and Hackney
- Postal activity packs: Free monthly postal packs, which include an activity for every day of the month to do at home. Visit the Cares Family Website for more information
If you or someone you know would benefit from a phone call from the organisation, please make a referral.
Bromley By Bow Centre (BBBC)
The Bromley By Bow Centre offers a pioneering approach to creating healthy, vibrant communities. It combines an extensive neighbourhood hub, medical practice and a community research project. This year the charity celebrates their 35th Anniversary and identifies this as a 'special year of celebration'.
BBBC Community Hub
The Community Hub supports families, young people and adults to achieve their goals, gain confidence and transform their lives; encompassing the learning of new skills, improving health and well-being and finding employment.
BBBC Health Centres
Primary Care Services are offered across three sites: Bromley By Bow, XX Place and St Andrews. The website provides a facility to register as a patient, access local of national support, as well as self-care advice.
The Insights team work across their organisation and the community to 'better understand, develop and share the centres principles, model and learning'. The website provides sections on knowledge sharing, social prescribing development and training, research, and news and resouces.
BBBC Continued support during the Coronvarius outbreak
The centre is currently closed to visitors because of the coronavirus outbreak, but their team have set up a range of direct phone numbers that can be accessed Monday to Friday between 09:00 a.m. - 5 p.m. Further information can be found here
Voluntary and Community Organisations
There are lots of Community and Voluntary organisations still open, click here to find out more details