Provider Details

Contact Details

Mile End Hospital

Suitable for ages

Age of Users
All Ages

Address Details

Street Number
Mile End Hospital
275 Bancroft Road
E1 4DG


Service Description

The Barts Health Bilingual Health Advocacy and Interpreting Service (BHAIS) provides a dedicated and valuable service to patients, relatives and carers who do not speak English as a first language, or for users of sign language.

BHAIS facilitates face to face communication between health professionals and service users by bridging the language and cultural barrier, giving patients better access to health and social care services.

BHAIS assists patients to make informed choices about their health with full involvement in their care plan and treatment.

The service is directly accessible and available to service users and the community for self-referrals, enabling them to gain access and information about their care and treatment. BHAIS also delivers services to the Barts Health Clinical Academic Groups, and through agreements with:

• Saint Joseph’s Hospice
• Richard House Children Hospice
• Barking Birthing Centre
• Tower Hamlets Community Services (managed by GPs)

Additional Information

Additional Information

The Barts Health bilingual service operates from the following four sites:

• Royal London Hospital
• Newham University Hospital
• Whipps Cross University Hospital
• Mile End Hospital


Cost per Session
Cost per Hour
Cost per Day
Over 2's Cost per Week
Under 2's Cost per Week

Opening Times

Opening Times
MondayFrom 09:00To 17:00
TuesdayFrom 09:00To 17:00
WednesdayFrom 09:00To 17:00
ThursdayFrom 09:00To 17:00
FridayFrom 09:00To 17:00

Questions & Answers

Can Families Self-Refer To The Service?
Do You Have A Waiting List?
Do You Have Child Protection Policies And Procedures
Eligibility - Can The Service Be Accessed By Extended Family Members Or Carers
Has A Service Description?

Further Information

Provider Type
Health Services
Suitable For
Speech, Language & Communication Needs (SLCN)
Delivery Channels
In Person Telephone Office / Premises
How to Contact
Referral Criteria
None (Self-referral) Via Gp Or Other Health Professional

Details last updated

Last Updated
09 April 2021