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Family Information Service (FIS)


Service Description

Family Information Service
The Family Information Service (FIS) provides free, impartial information and advice on a wide range of services for children and young people (birth to 25 years old), parents and families, including childcare, leisure and holiday activities. It runs a telephone helpline and drop-in service from Monday to Friday, 9am to 5pm and provides an outreach service in a variety of settings and at events. They also manage and maintain the Tower Hamlets Local Offer.

Details on all registered childcare in the borough, including childminders, pre-school play groups, before and after school clubs, holiday play schemes.

Brokerage service where family information officers can find suitable childcare options to meet the needs of the child and family.

Leisure and holiday activities
Things to do and places to go at the weekends and the holidays.

Holiday activities for children and young people.

Parent and toddler groups, swimming classes, youth services, adventure playgrounds and libraries,

Parenting support
Parenting support, information and advice for mums, dads, lone parents, new parents and parents-to-be. Advice on how to access services/with regard to parenting skills.

Special educational needs and disabilities
Signposting and information on support for birth to 25-year-olds with special educational needs and disabilities (SEND)

Additional Information

Additional Information

The FIS manage and are the caretakers of "The Local Offer"

This is an online resource available to everyone. It sets out in one place information on services for children, young people and families in Tower Hamlets. There are factsheets, useful links, videos and an online directory of all available services. The site was developed in consultation with parents, professionals and young people.

Suitable for ages

Age of Users
All Ages


Cost per Session
Cost per Hour
Cost per Day
Over 2's Cost per Week
Under 2's Cost per Week

OFSTED Information

OFSTED Last Inspection Date
07 July 2015
OFSTED Last Inspection Summary

Questions & Answers

Are The Premises Accessible For Wheelchair Users?
Can Families Self-Refer To The Service?
Do You Cater For Over 8s?
Do You Have A Waiting List?
Do You Have Car Parking Spaces?
Do You Have Child Protection Policies And Procedures
Do You Have Immediate Vacancies?
Do You Offer Specific Support For Children With Additional Needs?
Eligibility - Can The Service Be Accessed By Extended Family Members Or Carers
Has A Service Description?
Registered For 2 Year Old Grant

Further Information

Provider Type
Advice, Information and Support Services
Suitable For
Challenging Behaviour Diabetes Downs Syndrome Speech, Language & Communication Needs (SLCN) Learning Difficulties: Moderate To Severe Long Term Medical Conditions Specific Learning Difficulties Other Special Educational Needs/ Disability Cerebral Palsy Profound & Multiple Learning Difficulties (PMLD) Severe Learning Difficulty (SLD) Specific Learning Difficulty Tourette's Complex Needs Dyslexia Epilepsy Moderate Learning Difficulty (MLD) Multi-Sensory Impairment (MSI) Physical Disability Motor Impairment Physical Disabilty Social Development Impairment Visual Impairment Attention Deficit Hyperactivity Disorder (ADHD) Social, Emotional, Behaviour Difficulty (SEBD)
Delivery Channels
E-Mail In Person Post Telephone Web Site Office / Premises
Eligibility Criteria
Child Aged 5 And Above Tier 1: Universal
Available Facilities
Disabled Access Healthy Eating Ict Facilities Internet Connection Kitchen Play Area Public Toilets
Referral Criteria
None (Self-referral)