Provider Details

Contact Details

Tower Hamlets Family Information Service
Telephone No

Suitable for ages

Age of Users
All Ages

Address Details

Street Number
Ground Floor
30 Greatorex Street
E1 5NP


Service Description

Tower Hamlets Family Information Service (FIS) provides free, impartial information and advice on childcare as well as general information on a wide range of services for children, young people, parents and families. The role of the FIS is to help families get the most out of what may be available to them whether it is finding something to do together with your children in the school holidays to finding a service to support you. We have information on a range of services.

The Family Information Services offers a 9-5 telephone and drop in service from Monday to Friday. We attend outreach sessions across the borough.

The Family Information Service also manages the Local Offer. This is an online resource which has, in one place, information on services for children, young people and families in Tower Hamlets.
Information the FIS provides includes:

• how to find the right childcare
• details on childminders, day nurseries, pre-school playgroups, breakfast and after school clubs and holiday play schemes. This includes costs, opening times, and more
• financial help for childcare including Tax Credits, Nursery Education Fund, Care to Learn, Childcare Vouchers and 30 hours free childcare
• information on quality standards
• how to check a childcare provider is registered

Information on services available for children, young people (birth-25 years old), parents and families
• advice agencies
• children’s centres
• education
• family support information
• funding
• health
• play & holiday activities
• leisure activities
• libraries
• special needs support



Opening Times

Opening Times
MondayFrom 09:00To 17:00
TuesdayFrom 09:00To 17:00
WednesdayFrom 09:00To 17:00
ThursdayFrom 09:00To 17:00
FridayFrom 09:00To 17:00

OFSTED Information

OFSTED Last Inspection Date
07 July 2015
OFSTED Last Inspection Summary

Questions & Answers

Are The Premises Accessible For Wheelchair Users?
Can Families Self-Refer To The Service?
Do You Cater For Over 8s?
Do You Have A Waiting List?
Do You Have Car Parking Spaces?
Do You Have Child Protection Policies And Procedures
Do You Have Immediate Vacancies?
Do You Offer Specific Support For Children With Additional Needs?
Eligibility - Can The Service Be Accessed By Extended Family Members Or Carers
Has A Service Description?
Registered For 2 Year Old Grant

Further Information

Provider Type
Advice, Information and Support Services
Suitable For
Challenging Behaviour Diabetes Downs Syndrome Emotional Needs Speech, Language & Communication Needs (SLCN) Other Special Educational Needs/ Disability Cerebral Palsy Specific Learning Difficulty Tourette's Long Term Medical Conditions Specific Learning Difficulties Hearing Impairment and Deafness Multi-Sensory Impairment (MSI) Physical Disability Profound & Multiple Learning Difficulties (PMLD) Sensory Impairment Severe Learning Difficulty (SLD) Attention Deficit Hyperactivity Disorder (ADHD) Social, Emotional, Behaviour Difficulty (SEBD) Complex Needs Dyslexia Epilepsy Moderate Learning Difficulty (MLD) Learning Difficulties: Moderate To Severe Motor Impairment Physical Disabilty Social Development Impairment Visual Impairment Attention Deficit Disorder
Delivery Channels
E-Mail In Person Post Telephone Web Site Office / Premises
How to Contact
Email In Person Post Telephone Web Site
Eligibility Criteria
Child Aged 5 And Above Tier 1: Universal
Available Facilities
Disabled Access Healthy Eating Ict Facilities Internet Connection Kitchen Play Area Public Toilets
Referral Criteria
None (Self-referral)

Details last updated

Last Updated
02 February 2018