Provider Details

Contact Details

Provider
Tower Hamlets Family Information Service
Telephone No

Suitable for ages

Age of Users
All Ages

Address Details

Street Number
Ground Floor
Street
30 Greatorex Street
Town
London
Postcode
E1 5NP

Description

Service Description

Family Information Service
The Family Information Service (FIS) provides free, impartial information and advice on a wide range of services for children and young people (birth to 25 years old), parents and families, including childcare, leisure and holiday activities. It runs a telephone helpline and drop-in service from Monday to Friday, 9am to 5pm and provides an outreach service in a variety of settings and at events. They also manage and maintain the Tower Hamlets Local Offer.

Childcare:-
Details on all registered childcare in the borough, including childminders, pre-school play groups, before and after school clubs, holiday play schemes.

Brokerage service where family information officers can find suitable childcare options to meet the needs of the child and family.

Leisure and holiday activities
Things to do and places to go at the weekends and the holidays.

Holiday activities for children and young people.

Parent and toddler groups, swimming classes, youth services, adventure playgrounds and libraries,

Parenting support
Parenting support, information and advice for mums, dads, lone parents, new parents and parents-to-be. Advice on how to access services/with regard to parenting skills.

Special educational needs and disabilities
Signposting and information on support for birth to 25-year-olds with special educational needs and disabilities (SEND)

Additional Information

Additional Information

The FIS manage and are the caretakers of "The Local Offer"

This is an online resource available to everyone. It sets out in one place information on services for children, young people and families in Tower Hamlets. There are factsheets, useful links, videos and an online directory of all available services. The site was developed in consultation with parents, professionals and young people.

Costs

Cost
Free
Cost per Session
£0.00
Cost per Hour
£0.00
Cost per Day
£0.00
Over 2's Cost per Week
£0.00
Under 2's Cost per Week
£0.00

Opening Times

Opening Times
MondayFrom 09:00To 17:00
TuesdayFrom 09:00To 17:00
WednesdayFrom 09:00To 17:00
ThursdayFrom 09:00To 17:00
FridayFrom 09:00To 17:00

OFSTED Information

OFSTED Last Inspection Date
07 July 2015
OFSTED Last Inspection Summary
Good

Questions & Answers

Are The Premises Accessible For Wheelchair Users?
Yes
Can Families Self-Refer To The Service?
Yes
Do You Cater For Over 8s?
Yes
Do You Have A Waiting List?
No
Do You Have Car Parking Spaces?
No
Do You Have Child Protection Policies And Procedures
Yes
Do You Have Immediate Vacancies?
No
Do You Offer Specific Support For Children With Additional Needs?
Yes
Eligibility - Can The Service Be Accessed By Extended Family Members Or Carers
Yes
Has A Service Description?
Yes
Registered For 2 Year Old Grant
No

Further Information

Provider Type
Advice, Information and Support Services
Suitable For
Challenging Behaviour Diabetes Downs Syndrome Emotional Needs Speech, Language & Communication Needs (SLCN) Other Special Educational Needs/ Disability Cerebral Palsy Specific Learning Difficulty Tourette's Long Term Medical Conditions Specific Learning Difficulties Hearing Impairment and Deafness Multi-Sensory Impairment (MSI) Physical Disability Profound & Multiple Learning Difficulties (PMLD) Sensory Impairment Severe Learning Difficulty (SLD) Attention Deficit Hyperactivity Disorder (ADHD) Social, Emotional, Behaviour Difficulty (SEBD) Complex Needs Dyslexia Epilepsy Moderate Learning Difficulty (MLD) Learning Difficulties: Moderate To Severe Motor Impairment Physical Disabilty Social Development Impairment Visual Impairment Attention Deficit Disorder
Delivery Channels
E-Mail In Person Post Telephone Web Site Office / Premises
How to Contact
Email In Person Post Telephone Web Site
Eligibility Criteria
Child Aged 5 And Above Tier 1: Universal
Available Facilities
Disabled Access Healthy Eating Ict Facilities Internet Connection Kitchen Play Area Public Toilets
Referral Criteria
None (Self-referral)

Details last updated

Last Updated
04 December 2020