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COVID-19 Updates and Information


Tower Hamlets Council Updates

Tower Hamlets Updates

Tower Hamlets - COVID-19 Schools Updates

Tower Hamlets Council Helpline and Self Isolation Support Request


Young Minds - Talking to your child about COVID-19

OCD & COVID-19 Hints and Tips on how to Cope

Dr Who Emergency Transmission - A must see if you have children who are Scared, watch it here


Guidance for Schools and other Educational Settings

Schools/Educational Guidance

Managing the transition to Home Schooling

Resource aimed at helping parents of children with SEND during the period of school closures here

FREE Home Schooling Resources


Maths with Carol Vorderman with The Maths Factor

English with David Walliams at 11:00 a.m.

Cooking with Jamie Oliver

Music with Myleene Klass

History with Dan Snow (Free for 30 Days)

Chatta Club creative learning for 3-11 year olds

Widgit an online resource for parents and carers who use symbols to support their children - FREE FOR 30 days, Use code WIDGIT30

ICT and Inclusion young-people

For your older children, here are 50 free revision resources for 11+, GCSEs and A-Levels, have a look here

Free reading and writing resrouces, audiobooks, videos, competitions and reading challenges, suitable for Birth to Secondary School and Parents.

Tower Hamlets Schools Library Service have got some wonderful resources for both teachers and parents. 

Would you like to receive FREE resources every Tuesday?  Then sign up for FREE here.  Free for anyone, teachers or parents.

Open Letter - Minister Ford Open Letter to the SEND Sector



Elderly and Vulnerable Priority Shopping Hours

SAINSBURY'S - THURSDAY; First Hour of Opening (Check your nearest store for opening hours)

TESCO - MONDAY, WEDNESDAY and FRIDAY; 09:00 - 10:00 (except Express Stores)

ASDA - FRIDAY; from store opening to 09:00 (Check your nearest store for opening hours)

M&S - MONDAY and THURSDAY; the first hour of opening (Check your nearest store for opening hours)

ICELAND - EVERYDAY; the first hour of opening (Check your nearest store for opening hours)


WAITROSE - EVERYDAY; the first hour of opening (Check your nearest store for opening hours)

ALDI - Check local stores

LIDL - Check your local stores


Vulnerable Person Assistance

If you are a vulnerable person with a medical condition and need support then register or ask someone to register for you



Parent and Family Support Service (PFSS)

The PFSS recognise that at this particularly difficult time parents and carers may require emotional and practical support and that the heightened stress and anxiety of the current medical emergency will put additional pressues on families.

Although we are unable to meet you at this time members of our team will be available by phone and email.  Appointments can also be carried out using video call.  Where possible English, Bengali, Somali and Turkish speaking practitioners will be available.

Our services include:

  • Advice, guidance and practical support for parents, carers/guardians
  • Information, advice and support for parents, carers/guardians of children with SEND
  • Information,advice and support for young people with SEND
  • Parenting advice/tips and access to online parenting programmes and support
  • Information and advice for school transition and appeals
  • Information and signposting to services, referrals where requried
  • Childcare brokerage, particularly supporting critical key workers and vulnerable families
  • Support for families in schools and settings through the Parental Engagement SLA

You can contact the Parent and Family Support Service Monday - Friday; 09:00 a.m. - 5:00 p.m.

Telephone: 020 7364 6489 or 020 7364 6398 or 020 7364 6495

To refer or for email support contact:

Parental Engagement/Parenting Team at

Transition Team at

Special Educational Needs and Disability Information Advice and Support at

Family Information Service - 

VAWG and Domestic Violence Services

Domestic Abuse Website

IDVA can be contacted on 020 7364 7957/2448 Monday to Friday 9am to 5pm.

Victim Support have a 24 hour support line which is 0808 1689 111

National domestic violence helpline is 0808 200 0247

For legal advice relating to domestic abuse and family law, such as non-molestation orders, child arrangements, or divorce, please contact Bowling & Co solicitors: /  020 8221 8000 and in case of emergencies 07464 925 083

Womens Aid Online Chat/Help

Homlessness 0207 364 7474 and after 5pm emergency line 020 7364 4079

For alternative hate crime reporting and support services please see links below:

What is Hate Crime

How to Report Hate Crime

Citizens Advice Bureau

All face to face appointments are suspended until further notice.  If you need assistace then you can contact the CAB by emailing, SMS by texting HELP to 07860 041 410 (charges apply)


If you are a Young Person now spending a lot of time at home you might be worried about not spending time with your friends, losing time to prepare for exams or coping with family arguments.  Whateve your situation, ChildLine is always available to support you.

Take time every day to do something that helps you to feel good or proud.  If you are not sure what to do, use the Calm Zone of ChildLine for ideas and tools to help you. 

Whether you are worried about how to see the GP, what's going to happen in your exams or anythin else it is important to Ask An Adult You Trust about what you can do.

Having time off can be great for a few days, but after a while it can have a big effect on your mood or things like sleep.  Doing things like setting an alarm in the morning and keeping a routine can help you to take care of yourself.

Drug and Alcohol Service

Reset Treatment Service

The Adult Treatment service has stopped all Face to Face contact.  This means that contact with the service will be by telephone.  If you currently receive a service from Rest, this will continue.  Reset staff are currently in the process of contacting all service users.  If you have not been contact please call Reset on 020 3889 9510.

If you are not currently receiving a service and want to refer yourself to treatment please contact reset on 020 3889 9510.

Criminal Justice Service Users (also known as DIP Service) and Drug Rehabilitation Requirement (DRR) and Alcohol Treatment Requirement (ATR) Services

The DIP, DRR and ATR services have stopped all Face to Face contact.  This means that contact with the service will be by telephone.  DIP staff are currently in the process of contating all services users.  If you have not yet had any contact please call DIP on 020 7364 4459.  Please be assured that if you usually attend a group as part of your DRR or ATR, you will not be 'breached' for non-attendance during this emergency.

Docklands Outreach

Docklands Outreach has commenced delivering all our activities (practical and therapeutic support) remotely.  We will continue to take referrals via emails that meet our criteria.  However we may not be able to respond in our usual swift manner.  Our team will monitor emails and check messages and get back to everyone as soon as possible.

Docklands Outreach will continue to:

  • Offer phone support and therapy sessions to young people and parents
  • Undertake phone assessments and triage to determine level of support required
  • Be mindful that not all young people or parents/carers can take up support that will be on offer so we will work together to co-produce alternatives.
  • Be mindful that some phone support may not fit with CBT, PIPT, BACP Guidance but as an holding space that offers flexible support, chcking in, and additional phone sessions to those who have more complex needs.
  • At present Docklands Outreach will be accepting relevant referrals to the service via emails and through our contact page.
  • We encourage our partners to contact us should they need more information via email or through our contact page on our website

Early Help Hub

In line with government advice and guidance, our staff will be working from home. So that we can ensure a continuation of our service we will be carrying out appointments by phone and emails.

This will specifically mean that through this difficult period our service will provide;

  • Phone calls/video calls to young people
  • Phone calls to parents’ carers offering general advice and guidance.
  • Referrals to community support services where available.
  • Advice and guidance of activities for children/young people to keep them stimulated and motivated
  • Parenting advice
  • General Family Support – which can be done remotely without coming into face to face contact with families

You can contact the Early Help Hub on 020 7364 7828 or 020 7364 3181


Tips on how to look after your Mental Health and another from Young Minds.

Are you looking for healthy alternatives to your children's sugary snacks?  Let Sugar Swap help

Joe Wick, Body Coach - Suitable for Primary, Secondary and Parents. 

Cosmic Kids Yoga and Mindfulness - suitable for Primary aged children.  Yoga and Minfulness can support your mental and physical wellbeing and you may find this relaxing and calming.  The clips are of varying lengths, but are all fairly short.  You will find Yoga, Mindfulness and Relaxation designed especially for primary school aged children, but there is nothing to stop adults from benefitting as well!

Young Minds - Parents Wellbeing

Fitness videos from the NHS - Suitable for Primary, Secondary and Parents.  Take your pick from 24 instructor led videos across aerobics exercise, strength and resistance, Pilates and Yoga.  These workout have been created by fitness instructors.  These sessions are live and range from 10 - 45 minutes.


10 Top Tips for talking to your child


Social Distancing Festival

Vienna State Opera Live

Berliner Philharmonkier Digital Concert Hall

The Metropolitan Opera Concerts Stream

National History Museum

Key Stage 2 Poem Finale

You can now explore the British Museum from home.  Whether its a virtual visit or a Curator's corner, there are plenty of ways to keep exploring the British Museum. 


Place 2 Be

Contact for families with disabled children have published useful information. 

The Cosmic Shambles Network creates podcasts, digital content and live events for people with curious minds.  People who want to find out more about our universe through science, art, history, philosophy, music, literature. 


McDonalds is donating all surplus food to Food Drop, so if you are a registered charity and are able to accept a bulk delivery of suplus food from Mcdonalds visit Food Drop for more information


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