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Family Information Service (FIS)

Description

Service Description

Family Information Service
The Family Information Service (FIS) provides free, impartial information and advice on a wide range of services for children and young people (birth to 25 years old), parents and families, including childcare, leisure and holiday activities. It runs a telephone helpline and drop-in service from Monday to Friday, 9am to 5pm and provides an outreach service in a variety of settings and at events. They also manage and maintain the Tower Hamlets Local Offer.

Childcare:-
Details on all registered childcare in the borough, including childminders, pre-school play groups, before and after school clubs, holiday play schemes.

Brokerage service where family information officers can find suitable childcare options to meet the needs of the child and family.

Leisure and holiday activities
Things to do and places to go at the weekends and the holidays.

Holiday activities for children and young people.

Parent and toddler groups, swimming classes, youth services, adventure playgrounds and libraries,

Parenting support
Parenting support, information and advice for mums, dads, lone parents, new parents and parents-to-be. Advice on how to access services/with regard to parenting skills.

Special educational needs and disabilities
Signposting and information on support for birth to 25-year-olds with special educational needs and disabilities (SEND)

Additional Information

Additional Information

The FIS manage and are the caretakers of "The Local Offer"

This is an online resource available to everyone. It sets out in one place information on services for children, young people and families in Tower Hamlets. There are factsheets, useful links, videos and an online directory of all available services. The site was developed in consultation with parents, professionals and young people.

Suitable for ages

Age of Users
All Ages

Costs

Cost
Free

Questions & Answers

Are The Premises Accessible For Wheelchair Users?
Yes
Can Families Self-Refer To The Service?
Yes
Do You Cater For Over 8s?
Yes
Do You Have A Waiting List?
No
Do You Have Car Parking Spaces?
No
Do You Have Child Protection Policies And Procedures
Yes
Do You Have Immediate Vacancies?
No
Do You Offer Specific Support For Children With Additional Needs?
Yes
Eligibility - Can The Service Be Accessed By Extended Family Members Or Carers
Yes
Has A Service Description?
Yes
Registered For 2 Year Old Grant
No

OFSTED Information

OFSTED Last Inspection and Summary
07 July 2015
Good

Further Information

Provider Type
Advice, Information and Support Services
Suitable For
Long Term Medical Conditions Complex Needs Social, Emotional, Behaviour Difficulty (SEBD) Attention Deficit Hyperactivity Disorder (ADHD) Visual Impairment Physical Disabilty Profound & Multiple Learning Difficulties (PMLD) Physical Disability Multi-Sensory Impairment (MSI) Moderate Learning Difficulty (MLD) Epilepsy Dyslexia Challenging Behaviour Tourette's Specific Learning Difficulty Severe Learning Difficulty (SLD) Cerebral Palsy Other Special Educational Needs/ Disability Specific Learning Difficulties Motor Impairment Speech, Language & Communication Needs (SLCN) Downs Syndrome Diabetes
Delivery Channels
E-Mail In Person Post Telephone Web Site Office / Premises
Eligibility Criteria
Child Aged 5 And Above Tier 1: Universal
Available Facilities
Disabled Access Healthy Eating Ict Facilities Internet Connection Kitchen Play Area Public Toilets
Referral Criteria
None (Self-referral)