Provider Details

Contact Details

Tower Hamlets Attendance And Welfare Service (AWS)
Telephone No

Suitable for ages

Age of Users
From 4 To 18

Address Details

Street Number
Mulberry Place Town Hall
5 Clove Crescent
E14 2BG


Service Description

Children and young people from five to 16 years old must by law receive an education that is suited to their needs. Children who attend schools and centres within Tower Hamlets must, by law, attend regularly and on time.

Tower Hamlets Council has an attendance and welfare service which works with pupils up to the age of 16, alongside schools, parents, carers and other public services and voluntary agencies. The service aims to improve school attendance, reduce truancy and to ensure that children fully benefit from education that is provided in Tower Hamlets. The attendance and welfare advisors have specialised qualifications and are often experienced professionals specialising in children's education.

Additional Information

Additional Information

Liaising with parents and carers
The attendance and welfare service speaks to parents and carers if there is concern about a pupil's attendance at school that has not been resolved by direct contact between home and school. When discussing pupils with parents the service will do the following:

The Key Priorities of the Attendance 7 Welfare service are:
• To help parents, schools and the local authority (LA) meet their statutory obligations on schools attendance.
• To assist schools in promoting high levels of attendance and punctuality
• To enforce school attendance on behalf of the LA
• To advice on child protection matters
• To regulate child entertainment and employment and to work in partnership with parents, schools and other agencies and professionals to secure and safeguard the wellbeing of children.

Attendance & Welfare Advisors and School Social Workers (if purchased by the school) undertake work in their allocated schools. They meet with parents and pupils in school, at the pupil’s homes and at the office or other venues as appropriate. In addition to casework, information and advice sessions and workshops are undertaken with pupils and parents. Staff members also participate in the running of parenting courses in schools.



Opening Times

Opening Times
MondayFrom 09:00To 17:00
TuesdayFrom 09:00To 17:00
WednesdayFrom 09:00To 17:00
ThursdayFrom 09:00To 17:00
FridayFrom 09:00To 17:00

Questions & Answers

Can Families Self-Refer To The Service?
Do You Have Child Protection Policies And Procedures
Eligibility - Can The Service Be Accessed By Extended Family Members Or Carers
Has A Service Description?
Is There A Waiting List?
Registered For 2 Year Old Grant

Further Information

Provider Type
Education Advice & Support Services Education Advice & Support Services Education Advice & Support Services
Delivery Channels
Office / Premises Schools Home Visit Case Work Other
How to Contact
In Person Telephone
Eligibility Criteria
Resident Of Tower Hamlets Disability Statement Child / Young Person With A Statement/ Education, Health And Care Plan (EHCP) Not In Education, Employment Or Training (NEET) Tier 1: Universal Tier 2: Targeted Tier 2/3: Borderline Child Aged Between 5 To 19
Available Facilities
Disabled Access Meeting Rooms Public Toilets
Referral Criteria
None (Self-referral) Via School

Details last updated

Last Updated
27 July 2017