Provider Details

Contact Details

Local Link
Telephone No

Suitable for ages

Age of Users
From 14 To 21

Address Details

Street Number
Phoenix School
49 Bow Road
E3 2AD


Service Description

Our Advocates can support you to make informed choices and can help you

•say what you want and be listened to
•speak up for yourself
•get the services you are entitled to
•make a complaint if something goes wrong
•be treated the same as other people
•become more independent

Our advocacy service helps you have choice and control, tackle situations that aren’t fair, and helps you achieve the same human rights as others.

We are experienced and knowledgeable and understand the issues you face. Our services have relevant quality standards. We work together to make sure you get the best support from people with the right expertise for you.

You can access our services by dropping in to one of our six information Hubs across the borough, between 10am and 4pm, Monday to Friday:

•Age UK East London Appian Court Resource Centre, 87 Parnell Road, E3 2RS

•APASENTH Carmine Wharf, 30 Copenhagen Place, E14 7FF

•Bromley by Bow Centre St Leonard’s Street, E3 3BT (enter via Bruce Road)

•deafPLUS First Floor, Trinity Centre, Key Close Whitechapel E1 4HG

•Positive East 159 Mile End Road, London E1 4AQ

•Real, Jack Dash House, 2 Lawn House Close, E14 9YQ
Other ways to talk to us:

•phone 020 7001 2175
•text 079 0037 6781
•talk to one of our organisations directly

Additional Information

Additional Information

Our information service can help you on a wide range of issues, and qualified Advisers can provide advice and support specific to your needs. You can get information and advice on issues such as

•benefits and looking after your money
•social care and local services
•employment and volunteering
•health and leisure

You can also use our computers to access the internet for information and fill in forms online.



Opening Times

Opening Times
MondayFrom 10:00To 16:00
TuesdayFrom 10:00To 16:00
WednesdayFrom 10:00To 16:00
ThursdayFrom 10:00To 16:00
FridayFrom 10:00To 16:00

Questions & Answers

Are The Premises Accessible For Wheelchair Users?
Do You Have A Waiting List?
Is There A Waiting List?

Further Information

Provider Type
Advice, Information and Support Services
Suitable For
Downs Syndrome Visual Impairment Complex Needs Hearing Impairment and Deafness Multi-Sensory Impairment (MSI) Autistic Spectrum Disorder (ASD) Long Term Medical Conditions Specific Learning Difficulties Physical Disability Profound & Multiple Learning Difficulties (PMLD) Sensory Impairment Specific Learning Difficulty Speech, Language & Communication Needs (SLCN) Tourette's
Delivery Channels
Outreach Services Telephone Office / Premises Home Visit Case Work
How to Contact
In Person Telephone
Eligibility Criteria
Resident Of Tower Hamlets Disability Statement Not In Education, Employment Or Training (NEET) Tier 1: Universal Tier 2: Targeted Tier 2/3: Borderline Tier 3: Specialist Child Aged Between 5 To 19 Young Person Aged Between 19 To 25 (SEND)
Available Facilities
Disabled Access Ict Facilities Kitchen Meeting Rooms Public Toilets
Referral Criteria
None (Self-referral)

Details last updated

Last Updated
09 August 2017